The Collectors Gallery Guaranteed
Friendly Return Policy
You never have to
worry about buying Collectors Gallery merchandise that just doesnt meet your
expectations. We think that youll rarely be unhappily surprised when your
merchandise arrives, but to put your mind at ease, weve developed an easy, friendly
return policy. The most you ever risk is the freight. The freight originally to you and
the return freight is non-refundable is case of returns. Heres how it works:
- For damaged items, inspect Collectors Gallery
goods immediately upon arrival in your store. Keep the inner and outer packaging in their
original condition and call us or email us. Note: we do need to know your reason for
returning goods. You have 12 days to return the item from the day it is received by you.
After that period of time we cannot take returns. We can only take returns on damaged
items with a claim. If it is damaged in shipment, a claim must be filed and a money refund
or replacement merchandise will be sent when the claim is paid.
- Once we get the info we will
process the claim with the postal service and send you a refund or exchange merchandise,
or well issue you a credit to your credit card or account for the cost of the goods
when the claim money arrives.
are no returns of any kind on merchandise totaling over $1,000.00. All
sales are final for merchandise over $795.00. However you are covered
on any damages and a claim will be made.
Galleryonline we make it easy for you to pay! Currently, we offer the following payment
- VISA, MasterCard, or Discover We know
that many of you like to pay with credit cards.
- Paypal.com. Our paypal payment address is
- Checks, cash and Money Orders. Sorry, no
COD's. Our address for this:
1118 E 3rd
Sedalia, MO 65301
We only ship US postal
service or Federal Express ground. We closely
estimate the freight on your order when you get it in your order email. The
shipping amount in the order invoice is an estimate only. A shipping box is sometimes used in the
shipment of special sized items which is part of the shipping cost. Shipping will
always be quoted on large items that does not have an exact shipping price. Foreign orders
that are oversized will be shipped by Federal Express. The shipping quoted on foreign
orders is for US shipping only. Foreign orders will be billed foreign freight
charges and will be
shiped by airmail unless other wise instructed by the customer. We will ship Fed Ex
international also. NO
UPS. We have all orders self insured through the collectibles insurance agency. You will
be charged us mail or fed ex insured rates and will you be fully covered. We pay the
Items are subject to
change in assortments by the set or case on presell or in stock items. Prices
are subject to change at anytime. Quantities on
items are not guaranteed. We have multiples on items so the item you see on
the site is not the exact same one you are ordering. We do not charge your credit card on preorders. Orders are not
an invoice. Orders will be shipped and billed only when the item ships. We have 2
warehouses. If an item is in stock and not in one location it is in the other. It could
take 1 to 3 weeks for an item to ship if is in the other location. Items advertised with
free shipping only applies to domestic addresses only in the USA not to foreign addresses.
Ship dates are not guaranteed on preorders. If you preorder an item you will get it but i
cant guarantee when it will ship . There is a 25% restocking fee on all
returns. This includes preordered items that have been paid for but
not yet shiped. You have 12 days to make a return on items. Cancellations on special order items are subject to a
restocking fee also. Some foreign countries I will not ship to some
countries such as Nigeria, Indonesia, Russia and Romania because of credit
card fraud. I will contact you and let you know if you are in a prohibited
Preorders are not
in-stock items and are ordered specially for you, the collector. Please do not cancel your
order if it is a preorder. I do rely on you keep your orders. I do guarantee the item to
ship but i cannot guarantee an exact delivery date because production dates change with
the manufacturer. Some items could presell out and i wont be able to fill
all orders. The sooner you order it the better chance you have of getting
it. If you have to cancel an in-stock item let me know right away before it
ships as i do not refund the shiping.
I can do monthly
payments on any items in the catalog or on the website. The payments are made monthly
until they are paid in full. Items will be shiped after the remaining charge with exact
freight figured in. Please take advantage of this. It makes it more affordable for higher
end items. I leave it up to the collector on how much they want to pay per month.
All payments or deposits are non refundable.